Studio Manorama aims to process and deliver orders safely and within the estimated delivery timelines communicated to customers.
1. Order Processing
Orders will be processed only after successful payment confirmation.
Processing time may vary depending on:
- Product availability
- Product type
- Customization requirements
- Order specifications
- Quantity ordered
Customized or personalized products may require additional processing time.
2. Processing and Delivery Timeline
The estimated processing and delivery timeline is up to 14 days from the date of order confirmation.
The actual delivery timeline may vary depending on:
- Product availability
- Customization requirements
- Delivery location
- Courier availability
- Logistics operations
- Public holidays
- Weather or transportation conditions
Any delivery timeline displayed or communicated on the website is an estimated timeline and not a guaranteed delivery date, unless specifically stated otherwise.
3. Delivery Coverage
Studio Manorama currently offers Pan-India delivery only.
International shipping is currently not available.
4. Cash on Delivery
Cash on Delivery (COD) is not available.
All orders must be prepaid through the payment methods available on the website.
Orders will be confirmed only after successful payment confirmation.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during the ordering process or communicated to the customer before order confirmation.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House or flat number
- Street/locality
- City
- State
- PIN code
- Contact number
Studio Manorama will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
Additional delivery charges may apply if a shipment needs to be re-attempted due to incorrect address information or customer unavailability, where applicable.
7. Delivery Attempts
The courier or delivery partner may make delivery attempts according to its operational policies.
Customers are requested to remain available at the provided delivery address and respond to delivery-related communications when required.
8. Delayed Delivery
Delivery may be delayed due to circumstances beyond our reasonable control, including:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Public holidays
- Courier or logistics partner delays
- Incorrect address information
- Government restrictions
- Strikes or service disruptions
- Other unforeseen circumstances
Studio Manorama will make reasonable efforts to assist customers in case of delivery delays.
9. Damaged Package or Product
Customers are advised to inspect the package upon delivery.
If the package or product appears damaged, defective, incorrect, or materially different from the confirmed order, customers must:
- Record and retain a clear unboxing video.
- Take clear photographs of the outer package.
- Take clear photographs of the product and damage/defect.
- Contact Studio Manorama within 48 hours of delivery.
- Provide the order number and other information reasonably required for verification.
Claims will be subject to verification and approval by Studio Manorama.
10. Contact for Shipping Queries
Studio Manorama
Address: 202, 4th Cross Rd, Near Swimming Pool, CF Block, Sector 1, Bidhannagar, Kolkata, West Bengal – 700064
Phone: +91 7603010124
Email: studiomanorama81@gmail.com