At Studio Manorama, we aim to provide high-quality products and ensure customer satisfaction. Please read this Cancellation & Refund Policy carefully before placing an order.
1. Order Cancellation
Customers may request cancellation of an order before the order enters production or is dispatched.
Cancellation requests should be submitted to Studio Manorama as soon as possible after placing the order.
Once a customized or personalized product has entered production, cancellation may not be possible.
Once an order has been dispatched, it cannot normally be cancelled through the website.
Cancellation requests are subject to review and approval by Studio Manorama.
2. Cancellation of Customized Products
Customized, personalized, made-to-order, or specially prepared frames may be non-cancellable once production has started.
Customers are responsible for carefully checking and approving all customization details before production, including:
- Measurements
- Dimensions
- Colours
- Designs
- Text
- Images
- Materials
- Other specifications
A customized order cannot be cancelled or refunded due to:
- Change of mind
- Incorrect measurements provided by the customer
- Incorrect specifications approved by the customer
- Colour choices approved by the customer
- Design or customization details approved by the customer
- Other customer-approved specifications
3. Eligibility for Return or Replacement
A product may be eligible for return, replacement, or refund where:
- The product is received damaged.
- The product received is incorrect.
- The product is materially different from the confirmed order.
- The product has a manufacturing or quality defect attributable to Studio Manorama.
Any damage, defect, incorrect product, or other eligible issue must be reported to Studio Manorama within 48 hours of delivery.
4. Unboxing Video and Supporting Evidence
For damaged, defective, incorrect, or materially different products, customers may be required to provide:
- Order number
- Clear and continuous unboxing video
- Clear photographs of the outer package
- Clear photographs of the product
- Photographs showing the damage or defect
- Description of the issue
- Any other information reasonably required to verify the claim
Customers are strongly advised to record the unboxing of the package from the time it is received until the product is fully unpacked.
Claims without sufficient evidence may be difficult to verify and may be rejected.
5. Customized Product Damage or Defect
Customized products are generally non-returnable and non-refundable for change of mind or customer-approved specifications.
However, if a customized product is received:
- Damaged
- Defective
- Incorrect
- Materially different from the confirmed order
the customer may request a replacement or refund, subject to verification and approval.
The issue must be reported within 48 hours of delivery.
6. Minor Product Variations
Minor variations in:
- Colour
- Texture
- Wood grain
- Finish
- Natural material characteristics
may occur and will not necessarily be considered defects.
Actual colours may also vary slightly depending on the customer’s device or screen settings.
7. Inspection and Approval
All return, replacement, cancellation, and refund requests will be reviewed by Studio Manorama.
Customers must not send a product back without prior approval and instructions from Studio Manorama.
Studio Manorama may reject a request where:
- The product has been used or altered.
- The product has been damaged due to customer handling.
- The claim does not meet the conditions of this policy.
- The issue was not reported within the applicable 48-hour period.
- Required supporting evidence is not provided.
- The issue relates to customer-approved customization.
- The product does not have an eligible defect or issue.
8. Replacement
Where a replacement is approved, Studio Manorama may arrange a replacement product subject to:
- Verification of the claim
- Product availability
- Product specifications
- Operational feasibility
For approved claims relating to products that were damaged, defective, incorrect, or materially different from the confirmed order, Studio Manorama will determine and communicate the applicable return/replacement shipping arrangements.
For returns arising from customer-related reasons where a return is permitted, applicable shipping charges shall be borne by the customer.
9. Refund Eligibility
Refunds will be provided only where a refund is approved by Studio Manorama.
An approved refund may be provided in circumstances including:
- An eligible product defect where replacement is not reasonably possible.
- An incorrect product supplied by Studio Manorama where replacement is not reasonably possible.
- A materially different product where replacement is not reasonably possible.
- Cancellation of an eligible prepaid order before production or dispatch.
- Order cancellation by Studio Manorama where the customer has already made payment and the order cannot be fulfilled.
Refund eligibility remains subject to verification and the terms of this policy.
10. Refund Method
Approved refunds will be processed through the original payment method used for the transaction.
Studio Manorama will not normally provide cash refunds for online prepaid orders.
11. Refund Processing Timeline
Once a refund has been approved, Studio Manorama will initiate the refund to the original payment method within 7–10 business days.
The time taken for the refunded amount to reflect in the customer’s bank account or payment account may vary depending on the respective bank, card issuer, or payment service provider.
12. Shipping Charges and Refunds
Where an approved refund relates to a product that was damaged, defective, incorrect, or materially different from the confirmed order, Studio Manorama will determine the applicable treatment of shipping charges based on the circumstances of the claim.
Shipping charges associated with customer-related returns, where such return is permitted, may be non-refundable.
13. Failed or Unsuccessful Payments
If payment is unsuccessful and the order is not confirmed, Studio Manorama will not treat the transaction as a confirmed order.
If an amount has been debited from the customer’s account despite an unsuccessful transaction, the customer may contact Studio Manorama with the relevant transaction details.
Any applicable reversal or refund will be subject to payment gateway and banking processes.
14. Refund for Order Cancellation by Studio Manorama
Studio Manorama may cancel an order due to circumstances including:
- Product unavailability
- Pricing or listing errors
- Payment issues
- Suspected fraudulent activity
- Operational reasons
- Inability to fulfil the order
- Other circumstances beyond reasonable control
If payment has already been received for an order cancelled by Studio Manorama, an eligible refund will be processed through the original payment method.
15. How to Request a Cancellation, Return, Replacement or Refund
Customers should contact Studio Manorama using the details below and provide:
- Order number
- Customer name
- Registered mobile number/email
- Description of the request
- Supporting photographs/videos, where applicable
- Payment or transaction details, where required
Requests will be reviewed and the customer will be informed of the next steps.
16. Contact for Cancellation & Refunds
Studio Manorama
Address:
202, 4th Cross Rd, Near Swimming Pool, CF Block, Sector 1, Bidhannagar, Kolkata, West Bengal – 700064
Phone: +91 7603010124
Email: studiomanorama81@gmail.com
For damaged, defective, incorrect, or materially different products, please contact us within 48 hours of delivery.